Remote Access Tools Policy

1. Overview

Remote desktop software, also known as remote access tools, provide a way for computer users and support staff alike to share screens, access work computer systems from home, and vice versa. Examples of such software include AnyDesk, TeamViewer, and Windows Remote Desktop (RDP). While these tools can save significant time and money by eliminating travel and enabling collaboration, they also provide a back door into the GetCraft network that can be used for theft of, unauthorized access to, or destruction of assets. As a result, only approved, monitored, and properly controlled remote access tools may be used on GetCraft computer systems.

2. Purpose

This policy defines the requirements for remote access tools used at GetCraft

3. Scope

This policy applies to all remote access where either end of the communication terminates at a GetCraft computer asset

4. Policy

All remote access tools used to communicate between GetCraft assets and other systems must comply with the following policy requirements.

4.1 Remote Access Tools

GetCraft provides mechanisms to collaborate between internal users, with external partners, and from non-GetCraft systems. Because proper configuration is important for secure use of these tools, mandatory configuration procedures are provided for each of the approved tools.

The approved software list may change at any time, but the following requirements will be used for selecting approved products:

1. All remote access tools or systems that allow communication to GetCraft resources from the Internet or external partner systems must require multi-factor authentication. Examples include authentication tokens and smart cards that require an additional PIN or password.

2. The authentication database source must be Active Directory or LDAP, and the authentication protocol must involve a challenge-response protocol that is not susceptible to replay attacks. The remote access tool must mutually authenticate both ends of the session.

3. Remote access tools must support the GetCraft application layer proxy rather than direct connections through the perimeter firewall(s).

4. Remote access tools must support strong, end-to-end encryption of the remote access communication channels as specified in the GetCraft network encryption protocols policy.

5. All GetCraft antivirus, data loss prevention, and other security systems must not be disabled, interfered with, or circumvented in any way.

All remote access tools must be purchased through the standard GetCraft procurement process, and the information technology group must approve the purchase.

5. Policy Compliance

5.1 Compliance Measurement

The DevSecOps team will verify compliance to this policy through various methods, including but not limited to, periodic walk-throughs, video monitoring, business tool reports, internal and external audits, and feedback to the policy owner.

5.2 Exceptions

Any exception to the policy must be approved by the DevSecOps Team in advance.

5.3 Non-Compliance

An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.

6. Related Standards, Policies and Processes

None.

7. Definitions and Terms

The following definition and terms can be found in the SANS Glossary located at: https://www.sans.org/security-resources/glossary-of-terms

• Application layer proxy

8. Revision History

Date of Change	Responsible	Summary of Change
October 2020	GetCraft DevSecOps Team	Initial version